Privacy Policy
We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.
Personal Information:
- • Name, email address, phone number, and billing address during account registration
- • Payment details for billing purposes (processed securely)
Technical Information:
- • IP address, browser type, operating system, and device information collected through cookies and similar technologies
Service Data:
- • Information about your hosting account, domain names, and server configurations
Communication Data:
- • Information from your inquiries, such as support tickets, emails, and chat interactions
We use the collected information for the following purposes:
- Service Delivery: To process orders, manage accounts, and provide hosting services
- Customer Support: To respond to inquiries and resolve issues efficiently
- Personalization: To customize your experience based on your preferences
- Marketing: To send promotional materials and service updates (with your consent)
- Security: To monitor and prevent unauthorized activities and ensure the integrity of our systems
We do not sell, rent, or share your personal information with third parties, except in the following cases:
Service Providers:
Trusted third-party vendors assisting in payment processing, technical support, and security.
Legal Compliance:
If required by law or to protect our legal rights.
Business Transfers:
In case of a merger, acquisition, or sale of assets.
We use cookies and similar technologies to:
- • Enhance your browsing experience
- • Analyze website traffic and performance
- • Remember preferences for a personalized experience
You can manage cookie settings through your browser. However, disabling cookies may affect site functionality.
We prioritize the security of your data by implementing:
- • Encryption of sensitive information (e.g., SSL for payment data)
- • Regular security audits and monitoring
- • Restricted access to personal data based on job roles
We retain personal data only as long as necessary for:
- • Providing services
- • Meeting legal, tax, or regulatory obligations
- • Addressing disputes or enforcing agreements
You have the following rights concerning your data:
Access:
Request a copy of your personal data
Correction:
Update incomplete or inaccurate information
Deletion:
Request the removal of your data (subject to legal requirements)
Objection:
Opt out of direct marketing
Data Portability:
Request a transfer of your data to another provider
To exercise these rights, please contact us at support@pixorahost.com
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing personal information.
If you access our services from outside Zambia, your data may be transferred to, stored, and processed in a country with different privacy laws. We ensure such transfers are compliant with applicable laws.
We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or website announcements.
For questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: support@pixorahost.com
📍 Address: Acro Asset Management Limited
45 Reedbuck Road, Lusaka, Zambia